What should I do if Paddle is down for me?

Try a different payment method, since incidents usually hit one card network or local rail rather than all of them. Check whether the failure is at checkout or at settlement, because the two run on separate systems. Look for elevated decline rates in your dashboard rather than outright errors, which is how most payment incidents first appear. Do not retry a charge repeatedly, as duplicate attempts can succeed later and produce double billing.

Payments

Is Paddle down right now?

No, it’s up.

Paddle appears to be up and running normally.

checked 2026-09-18 18:41 UTC

responded in 37ms

HTTP 200

Over the last 7 days, Paddle has answered our automated checks with 100.00% availability and a typical response time of ~37 ms. According to Paddle's official status page, the most recent outage began 2026-08-24 08:35 UTC and lasted 47m (severity: down). It was reported as "Retain".

Paddle acts as merchant of record for software companies, taking on checkout, sales tax, and subscription billing. Because it owns the checkout page, an outage directly blocks new purchases and trial conversions even when the seller's own application is completely healthy.

Is Paddle down for everyone or just you?

Our automated checks are reaching Paddle normally right now, and it answered our last one in 37ms. That makes any trouble you are hitting more likely to be local to your connection, account or network than a full outage, which usually means you can fix it from your end.

Still not working for you?Try the fixes

Paddle response time (last 24h)

Last 24h

peak 227 ms

Paddle incident history (last 90 days)

JulAugSep

up
slow
down
no reading

All 11 recorded outages

2 of the incidents below were reported by Paddle on days we were not yet monitoring, so the timeline above leaves those days hatched rather than colouring them in.

Date	What happened	Duration	Severity
2026-08-24 08:35 UTC	RetainReported by Paddle	47m	Down
2026-07-16 08:25 UTC	Seller dashboard logins are failing with timeoutsReported by Paddle	0s	Degraded
2026-06-25 01:07 UTC	Intermittent Checkout Loading IssuesReported by Paddle	4h 8m	Degraded

Paddle uptime

100.00%
7 days: 100.00%
30 days: 100.00%
90 days

Measured since 2026-08-12. Windows reaching further back are averaged over the 38 days we watched, not the full period. Counts our own checks. Days Paddle reported an incident are coloured in the timeline above but do not change this figure.

What to do if Paddle is down for just you

Try a different payment method, since incidents usually hit one card network or local rail rather than all of them.
Check whether the failure is at checkout or at settlement, because the two run on separate systems.
Look for elevated decline rates in your dashboard rather than outright errors, which is how most payment incidents first appear.
Do not retry a charge repeatedly, as duplicate attempts can succeed later and produce double billing.

Frequently asked questions

Paddle appears to be up and running normally. Last checked 2026-09-18 18:41 UTC.

Paddle’s official status page

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