What should I do if Chargebee is down for me?

Try a different payment method, since incidents usually hit one card network or local rail rather than all of them. Check whether the failure is at checkout or at settlement, because the two run on separate systems. Look for elevated decline rates in your dashboard rather than outright errors, which is how most payment incidents first appear. Do not retry a charge repeatedly, as duplicate attempts can succeed later and produce double billing.

Payments

Is Chargebee down right now?

No, it’s up.

Chargebee appears to be up and running normally.

checked 2026-09-19 06:07 UTC

responded in 70ms

HTTP 200

Over the last 7 days, Chargebee has answered our automated checks with 100.00% availability and a typical response time of ~60 ms. According to Chargebee's official status page, the most recent outage began 2026-08-24 15:59 UTC and lasted 1h 47m (severity: degraded). It was reported as "Avalara Service Degradation".

Chargebee manages subscription billing, revenue recognition, and dunning for recurring-revenue businesses. Its failures usually affect billing operations rather than customer-facing checkout, so invoices, renewals, or webhook events are delayed while your application continues serving paying users.

Is Chargebee down for everyone or just you?

Our automated checks are reaching Chargebee normally right now, and it answered our last one in 70ms. That makes any trouble you are hitting more likely to be local to your connection, account or network than a full outage, which usually means you can fix it from your end.

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Chargebee response time (last 24h)

Last 24h

peak 213 ms

Chargebee incident history (last 90 days)

JulAugSep

up
slow
down
no reading

All 17 recorded outages

7 of the incidents below were reported by Chargebee on days we were not yet monitoring, so the timeline above leaves those days hatched rather than colouring them in.

Date	What happened	Duration	Severity
2026-08-24 15:59 UTC	Avalara Service DegradationReported by Chargebee	1h 47m	Degraded
2026-08-07 15:58 UTC	Self-Serve Portal Intermittent IssuesReported by Chargebee	0s	Degraded
2026-08-02 06:47 UTC	API Service DegradationReported by Chargebee	3m	Degraded
2026-07-21 07:52 UTC	Avalara Service DegradationReported by Chargebee	3h 8m	Degraded
2026-07-20 13:10 UTC	API Service DegradationReported by Chargebee	0s	Degraded
2026-07-16 13:10 UTC	Webhook Service DegradationReported by Chargebee	0s	Degraded
2026-07-16 12:56 UTC	API Service DegradationReported by Chargebee	0s	Down
2026-06-30 22:55 UTC	Degraded Performance - Chargebee CopilotReported by Chargebee	1h 5m	Degraded

Chargebee uptime

100.00%
7 days: 100.00%
30 days: 100.00%
90 days

Measured since 2026-08-12. Windows reaching further back are averaged over the 39 days we watched, not the full period. Counts our own checks. Days Chargebee reported an incident are coloured in the timeline above but do not change this figure.

What to do if Chargebee is down for just you

Try a different payment method, since incidents usually hit one card network or local rail rather than all of them.
Check whether the failure is at checkout or at settlement, because the two run on separate systems.
Look for elevated decline rates in your dashboard rather than outright errors, which is how most payment incidents first appear.
Do not retry a charge repeatedly, as duplicate attempts can succeed later and produce double billing.

Frequently asked questions

Chargebee appears to be up and running normally. Last checked 2026-09-19 06:07 UTC.

Chargebee’s official status page

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