What should I do if Redis Cloud is down for me?

Check your connection limit and pool settings first, since exhausting connections looks exactly like the database being down. Retry with a longer timeout, because a serverless or scale-to-zero instance may simply be waking up. Confirm your credentials and IP allowlist have not changed, as an auth or firewall denial reads as a failed query. Query from another network or client to establish whether the cluster or your route to it is the problem.

Databases

Is Redis Cloud down right now?

No, it’s up.

Redis Cloud appears to be up and running normally.

checked 2026-09-19 03:30 UTC

responded in 183ms

HTTP 200

Over the last 7 days, Redis Cloud has answered our automated checks with 100.00% availability and a typical response time of ~228 ms. The most recent outage began 2026-09-03 12:51 UTC and lasted 30m (severity: degraded).

Redis Cloud is the managed service from Redis, used for caching, sessions, queues, and vector search. Redis usually sits on the hot path of a request, so even brief unavailability produces immediate and visible latency or errors in the applications in front of it.

Redis Cloud is also searched for as Redis Labs.

Is Redis Cloud down for everyone or just you?

Our automated checks are reaching Redis Cloud normally right now, and it answered our last one in 183ms. That makes any trouble you are hitting more likely to be local to your connection, account or network than a full outage, which usually means you can fix it from your end.

Still not working for you?Try the fixes

Redis Cloud response time (last 24h)

Last 24h

peak 675 ms

Redis Cloud incident history (last 90 days)

JulAugSep

up
slow
down
no reading

Date	What happened	Duration	Severity
2026-09-03 12:51 UTC	Measured by our checks	30m	Degraded
2026-09-03 12:05 UTC	Measured by our checks	14m	Degraded

Redis Cloud uptime

100.00%
7 days: 99.97%
30 days: 99.98%
90 days

Measured since 2026-08-12. Windows reaching further back are averaged over the 39 days we watched, not the full period. Counts our own checks. Days Redis Cloud reported an incident are coloured in the timeline above but do not change this figure.

What to do if Redis Cloud is down for just you

Check your connection limit and pool settings first, since exhausting connections looks exactly like the database being down.
Retry with a longer timeout, because a serverless or scale-to-zero instance may simply be waking up.
Confirm your credentials and IP allowlist have not changed, as an auth or firewall denial reads as a failed query.
Query from another network or client to establish whether the cluster or your route to it is the problem.

Frequently asked questions

Redis Cloud appears to be up and running normally. Last checked 2026-09-19 03:30 UTC.

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