Statuspy
SaaS

Is BetterHelp down right now?

No, it’s up.

BetterHelp appears to be up and running normally.

checked responded in 195msHTTP 200

Over the last 7 days, BetterHelp has answered our automated checks with 99.2% availability and a typical response time of ~195 ms. The most recent outage began 2026-10-29 15:12 UTC and lasted 1h 31m (severity: down).

BetterHelp connects clients with licensed therapists through messaging and video sessions. A video outage during a scheduled session is the failure that matters here, and it is separate from the site being reachable.

ShareXLinkedInReddit

Is BetterHelp down for everyone or just you?

Our automated checks are reaching BetterHelp normally right now, and it answered our last one in 195ms. That makes any trouble you are hitting more likely to be local to your connection, account or network than a full outage, which usually means you can fix it from your end.

Still not working for you?Try the fixes

BetterHelp response time (last 24h)

Last 24hpeak 296 ms

BetterHelp incident history (last 90 days)

SepOctNov
  • up
  • slow
  • down
  • no reading
DateWhat happenedDurationSeverity
Measured by our checks1h 31mDown
Measured by our checks14mDown

BetterHelp uptime

99.2%
7 days
99.7%
30 days
99.9%
90 days

Measured since 2026-08-21. Windows reaching further back are averaged over the 77 days we watched, not the full period. Counts our own checks. Days BetterHelp reported an incident are coloured in the timeline above but do not change this figure.

What to do if BetterHelp is down for just you

  • Hard-refresh the page (Cmd/Ctrl+Shift+R) to bypass a stale cached asset.
  • Try an incognito window to rule out a browser extension or cookie problem.
  • Confirm your subscription or billing is active — access issues can mimic outages.
  • Switch networks or devices to isolate whether the problem is on your end.

Frequently asked questions

BetterHelp appears to be up and running normally. Last checked 2026-11-05 16:21 UTC.

Related services

AhrefsAirtableAsanaAuth0BitlyBlackboard